Returns & Exchanges
At NZ Fragrance, we want you to be completely satisfied with your signature scent. If your purchase isn't quite right, you can return unopened and unused items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our customer care team via email with your order number and the reason for your return to receive a Return Authorization number.
Prepare the Package
Carefully pack the fragrance in its original, unopened cellophane packaging and include a copy of your invoice to ensure safe transit.
Ship to NZ Fragrance
Affix the provided return label or use a tracked courier service to send the item back to our Auckland distribution center.
Quality Check & Refund
Once our specialists verify the item's condition, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing